Thank you for shopping at Zamzam Gadget BD. We are committed to providing quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests only in the following situations:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The product was damaged during shipping.

To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • Returned with the original packaging and accessories.
  • Returned within 7 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products damaged due to customer misuse.
  • Products with physical damage caused after delivery.
  • Items without original packaging or accessories.
  • Clearance or final sale items (if applicable).

3. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing time may take 7–10 working days, depending on your payment provider.

4. Exchange Policy

We offer replacements or exchanges if:

  • The product is defective.
  • The wrong item was delivered.
  • The item was damaged during delivery.

Exchanges are subject to product availability.

5. Return Shipping

  • If the return is due to our error, we will cover the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the shipping cost.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page.

8. Contact Information

If you have any questions regarding refunds or returns, please contact us:
Email: [email protected]
Website: https://zamzamgadgetbd.com